Returns and Refunds

Returns and Refunds2017-09-20T10:12:57+00:00

Casa Unique Returns & Refunds Policy

Please read the following information carefully before placing your order and if you have any questions call us on 03301139168.

Customer Responsibilities

All Casa Unique London furniture is made to order and it is the responsibility of the customer to ensure before placing the order that the items are of suitable dimensions for the intended location and also that the items can be delivered without issue. Items that cannot be delivered due to their size or that do not suit the intended space will not be refunded and a delivery charge may apply.

Customers are also responsible for ensuring a clear, suitably sized and accessible path for delivery. We are not responsible for any damage to property or to the items being delivered if a clear path to the delivery site is not provided.

On delivery, it is the customer’s responsibility to inspect the furniture for defects or damage. We cannot accept responsibility for any defects or damage once the goods have been signed for as satisfactory.

Defects & Damage

If defects or damage are notified then Casa Unique London team will do everything possible to resolve the issue as quickly as possible. This may involve a repair, an exchange or a refund. Once such issues have been reported we do not remain liable if you continue to use the goods or attempt to repair or alter them unless you have our written permission.

Natural Materials

It is important to note that each piece of furniture is individually hand made from natural timber. This means that there may be discrepancies in the finish and colour as well as naturally occurring ‘flaws’. This is perfectly normal and adds to the authenticity and uniqueness of the piece. If you are looking for a matching finish this cannot be promised but is more likely if pieces are ordered together. Due to the nature of timber we cannot be held responsible for naturally occurring flaws or issues with matching.