Casa Unique Returns & Refunds Policy
Please read the following information carefully before placing your order and if you have any questions call us on 02034883628.
It is the responsibility of the customer to ensure before placing the order that the items are of suitable dimensions for the intended location and also that the items can be delivered without issue. Items that cannot be delivered due to their size or that do not suit the intended space will not be refunded and a delivery charge and restocking fee will apply.
You will not have any right at any time to cancel a Contract for the supply of any products made to your bespoke requirements. The deposit and further payments will not be refunded if you choose to cancel your order once it has been placed.
Customers are also responsible for ensuring a clear, suitably sized and accessible path for delivery. We are not responsible for any damage to property or to the items being delivered if a clear path to the delivery site is not provided.
On delivery, it is the customer’s responsibility to inspect the furniture for defects or damage. We cannot accept responsibility for any defects or damage once the goods have been signed for as satisfactory.
Defects & Damage
We cannot accept responsibility for any damage reported to us after you’ve signed the Proof of Delivery note – so please do check your goodies really thoroughly!
You can return your order to us within 14 days, provided it is in the original condition. The goods must be sent in the same condition in which you received them including the appropriate packaging, and at your own cost and risk.
We cannot make arrangements for returns, so you will need to make your own arrangements to return your goods also properly protected to avoid any damages on transportation, please do ensure you have adequate insurance.
Please note we will examine the returned Product(s) upon return to check its condition.
If you placed an order and received discounted shipping but returned an item, you no longer qualify for the discounted shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
All returnable items are subject to a 15% restocking fee.
The only items excluded for return are bespoke items and mattresses (for hygiene reasons).
It is important to note that each piece of furniture is individually hand made from natural Mahogany. This means that there may be discrepancies in the finish and colour as well as naturally occurring ‘flaws’. This is perfectly normal and adds to the authenticity and uniqueness of the piece. If you are looking for a matching finish this cannot be promised but is more likely if pieces are ordered together. Due to the nature Mahogany we cannot be held responsible for naturally occurring flaws or issues with matching.